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Others are considered emergencies that can be addressed in real time. Homeowners agreed Trestle has been a slight improvement over AAM so far, but they still felt the work was spotty and their main points of contact were unresponsive. “AAM was worse. I waited on the phone for hours before someone answered,” said Kisha Lever, who moved to the community last year. “But Tami doesn’t answer emails.” Other residents shared similar tales about Community Manager Tami Eden, including Verdugo, who said he had video evidence she was stopping by his property in search of citable infractions out of spite after he requested receipts for the purchase of rubber safety pads in one of the playgrounds. “She came to my house the next day and took pictures,” he said. “I caught her on camera. She waited down the street, and after I left in my car to go pick up my kids, she left.” Verdugo added that on one occasion, Eden even threatened to cancel the HOA board’s meeting — it only meets once a year — after stating he planned to involve “media and legal representation to further advocate” for the
fiduciary law, and they violated that. They aren’t being transparent with community members.” ‘Hoping for some grace’ Marc Vasquez said he empathizes with Rancho Mirage’s residents. The vice president of Trestle Management Company said during a recent visit to the community he saw the state of disrepair in a lot of the common areas. “I would agree [with their concerns] based on my inspection and familiarity with the property,” Vasquez told InMaricopa . The Tempe-based company took over managing Rancho Mirage in May after AAM oversaw the community for 19 years and had fallen behind, badly neglecting the community, Vasquez said. He said over the last few months, his company spent a significant amount of time addressing major concerns, such as inoperable water pumps at the community lake, dead grass and flooding issues. But these things can take time, he said. “We’re kind of unpeeling the onion, trying to understand the last 19 years of management on the finance, contractor and maintenance
sides,” he said. “We’ve been on the job six or seven months, so we’re hoping for some grace.” Some of the projects, such as painting the walls or treating the wood on the pier, require a vetting process of proposals and approvals through the board of directors before they can hire contractors to complete the work. Rancho Mirage resident Donna Palumbo points to one of several broken lamps at a Rancho Mirage park Nov. 7. Palumbo said despite numerous complaints to the management companies, the lights have been broken for years.
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InMaricopa.com | December 2024
December 2024 | InMaricopa.com
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